99x04 Terms and Conditions
Please read these terms and conditions carefully before using our platform. This is a legal agreement between you and 99x04.
Applicability and Consent
These terms and conditions ("Terms") apply to the use of all services, games, and features on the 99x04 platform. By accessing 99x04 services through our website, mobile version, or any other channel, you are considered to have fully read, understood, and agreed to these Terms.
If you disagree with any part of these Terms, please refrain from using our platform. In addition to these Terms, our Privacy Policy and Responsible Gaming Policy also apply.
Account Registration and Verification
To open an account at 99x04, you must provide accurate and complete information. Only one account per person is permitted. Opening multiple accounts is strictly prohibited and may result in the cancellation of all accounts and forfeiture of all balances.
- The name, address, and contact details provided at registration must be accurate.
- Our verification process may require you to submit a copy of your national identity card or passport.
- It is your responsibility to keep your account login details (username and password) completely confidential.
- Any unauthorized access to your account must be reported to our support team immediately.
- Transferring or selling your account to a third party is strictly prohibited.
Age Restriction and Eligibility
You must be at least 21 years old to use 99x04 services. Access to this platform is strictly prohibited for minors.
We may request relevant documents for age verification at any time. If it is found that a user opened an account while under 21 years of age, that account will be closed immediately and all related transactions will be considered void.
Deposit, Withdrawal and Payment Policy
The following payment methods are supported on our platform: bKash, Nagad, Rocket, Upay, and bank transfer.
- Minimum deposit amount: ৳100 for each method.
- Minimum withdrawal amount: ৳800.
- Standard withdrawal processing time: 30 minutes to 3 hours.
- Withdrawals will only be made to the same payment method used for the deposit.
- Additional identity verification may be required for large withdrawal amounts.
- Any bank or mobile banking charges associated with deposits and withdrawals are the responsibility of the user.
- If any discrepancy is found in payment details, we reserve the right to delay or cancel the transaction.
Bonuses, Promotions and Wagering Requirements
99x04 offers various bonuses and promotional offers from time to time. Accepting these bonuses means you have agreed to the specific terms and conditions of the relevant bonus.
- Welcome Bonus: 100% bonus on the first deposit, up to ৳15,000. To withdraw this bonus, a wagering requirement of 10 times the combined deposit and bonus amount must be met.
- Bonus funds cannot be used to bet on all games — the specific list of eligible games will be stated in the relevant bonus offer.
- Multiple bonuses cannot be active at the same time until one promotion is fully completed.
- If any discrepancy or fraud is detected in an account through the use of promotional offers, all bonuses and related winnings will be voided.
- 99x04 reserves the right to change or cancel any bonus offer at any time without prior notice.
Gaming Rules and Fair Play
All games available on 99x04 are operated through a fair and transparent process. We use software only from accredited and trusted game providers.
- The outcome of all games is determined by a verifiable Random Number Generator (RNG).
- In the event of a network disconnection or technical issue, the result of that round will be considered final according to the server record.
- If a technical error in a game produces an abnormal result, 99x04 reserves the right to void that round and refund the bet amount.
- In live casino games, the dealer's decision is final, and in the event of any dispute, the video record will be reviewed.
Prohibited Activities
Any of the following activities are strictly prohibited on 99x04 and may result in account cancellation and legal action:
- Hacking, modifying, or reverse-engineering any software on the platform.
- Playing games using bots, automated scripts, or artificial intelligence.
- Using the platform for money laundering or concealing the source of illegal funds.
- Using another person's funds in your own account or conducting transactions through a third party's payment method.
- Abusing the bonus system or engaging in bonus abuse strategies to obtain risk-free bonuses.
- Attempting to influence game outcomes by colluding with other players.
- Opening an account by providing false information or circumventing the verification process.
Account Suspension and Closure
99x04 reserves the right to temporarily suspend or permanently close any account at any time without prior notice, particularly in cases of rule violations.
- You may also request to close your account at any time — contact us via our 24/7 live chat or email to do so.
- Any outstanding winnings before account closure will be paid out subject to verification.
- If an account is closed due to a breach of terms, bonus-derived winnings may be forfeited.
- To access self-exclusion as part of responsible gaming, visit our Responsible Gaming page.
Limitation of Liability
99x04 will not be held liable for any losses in the following circumstances:
- Losses caused by internet disconnection or technical issues with the user's device.
- Losses resulting from unauthorized third-party access to an account, if the user did not keep login details properly secured.
- Any legal complications related to online gaming in the user's jurisdiction — each user is solely responsible for complying with the laws of their own jurisdiction.
- Any inconvenience caused by temporary service interruptions due to system maintenance or upgrades.
Our platform is provided on an "as-is" basis. We do not guarantee uninterrupted service, but we always strive to ensure the highest level of reliability.
Privacy and Personal Data Protection
Protecting your personal information is our highest priority. We keep your information secure using SSL encryption technology.
We never sell your personal information to third parties. However, information may be provided to relevant authorities when required by law or for fraud prevention purposes. Read our Privacy Policy for more details.
Dispute Resolution
If you have a complaint about a transaction or game result, please follow the steps below:
- Step 1: Provide a detailed description of the issue to our 24/7 live chat support.
- Step 2: If not resolved via chat, email [email protected] with your account ID, date, time, and a description of the issue.
- Step 3: Our specialist team will review the relevant logs and records and inform you of the decision — this decision will be considered final.
After a complaint is submitted, we will try to resolve it as quickly as possible. Any claim not made within 30 days of the incident will be considered abandoned.
Changes to Terms and General Provisions
99x04 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will try to notify users by email or through a notice on the platform.
- Continued use of the platform after any revision will be considered acceptance of the new terms.
- If any clause of these Terms becomes unenforceable, the remaining clauses will continue to be in effect.
- The Bengali version of these Terms will be considered authoritative.
- All times mentioned in these Terms are according to Bangladesh Standard Time (BST, UTC+6).
For any questions or clarifications, please contact our support team. We are always here for you.
Summary of Key Points
The important points of these Terms are summarized below for your convenience.
Age Restriction
For those aged 21 and above only. Identity verification may be requested as proof of age.
Payments
Minimum deposit ৳100, minimum withdrawal ৳800. Withdrawals within 30 minutes to 3 hours.
Bonus Terms
Welcome bonus 100%, up to ৳15,000. Wagering requirement 10x (deposit + bonus).
Security
SSL encrypted secure platform. Your information is never sold to third parties.
Support
24/7 Bengali live chat support and email assistance are always available.
Dispute Resolution
Contact us via live chat or email to submit a complaint. Issues will be resolved as quickly as possible.
Want to know more?
You will find answers to common questions on our FAQ page, or learn more about responsible gaming.