Your Privacy Is Our Responsibility
99x04 gives the highest priority to protecting your personal information. This policy clearly describes how we collect, use, and keep your data secure.
Introduction and Scope
This Privacy Policy ("Policy") has been prepared on behalf of the 99x04 platform ("we", "our", or "99x04"). The terms set out in this Policy apply to the https://99x04.cam website and all related services.
By using our platform, registering, or accessing any service, you agree to the terms of this Privacy Policy. Please read this Policy carefully.
99x04 provides a safe, transparent, and responsible online entertainment service for users in Bangladesh. We believe that protecting user privacy is a fundamental responsibility, and we handle your personal information with the utmost care.
This Policy may be updated from time to time. We will notify you in a timely manner of any important changes. Please visit this page regularly for the latest version.
What Information We Collect
Personally Identifiable Information
As part of the registration and verification process, we may collect the following information:
- Full name and date of birth
- National ID card or passport number
- Email address and mobile number
- Residential address
- Occupation and source of income (where required)
Financial and Transaction Information
For payment processing and financial security, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction date, time, and amount
Technical and Usage Information
Information collected automatically to improve platform quality:
- IP address and device type
- Browser type and operating system
- Pages visited and session duration
- Information from cookies and similar tracking technologies
- Referrer URL and click patterns
Gaming Activity Information
To ensure service quality and monitor responsible gaming:
- Play history and patterns
- Bet amounts and outcomes
- Time spent on the platform
- Bonus and promotion usage records
- Self-exclusion or limit-setting requests
Purpose of Data Use
99x04 uses your personal information only for specific, legitimate, and transparent purposes. We process your information for the following reasons:
Account Management
We use your identifying information to create, verify, and keep your account secure. This includes age verification (for users aged 21 and above only) and identity confirmation.
Financial Transaction Processing
Financial information is used to process deposit and withdrawal requests, prevent money laundering, and ensure secure financial transactions.
Security and Fraud Prevention
Technical information is analysed to protect your account from unauthorised access, fraud, and other cyber threats.
Customer Support
Our 24/7 Bengali live chat support team uses your information to handle your enquiries, complaints, and issues.
Service Improvement
By analysing usage patterns, we improve the quality of our platform and the user experience. Data in this context is always analysed anonymously.
Responsible Gaming
By monitoring gaming behaviour, we identify problematic patterns and provide assistance where needed. The well-being of our users is our highest priority.
Data Sharing with Third Parties
99x04 never sells your personal information to third parties for commercial purposes. However, we may share necessary information in the following limited circumstances:
- Payment processors: Relevant financial information is shared to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions. These organisations follow strict security standards.
- Technology and service providers: We work with trusted technology partners to operate the platform. They process data only in accordance with our instructions.
- Legal obligations: Necessary information may be provided on the basis of a valid court order or request from a government authority.
- Anti-money laundering: Specific information may be shared with relevant authorities in cooperation to prevent financial crime.
Under no circumstances do we sell or rent your personal information to advertisers, market research firms, or any other commercial entity.
Cookies and Tracking Technologies
Our platform uses cookies and similar tracking technologies that enhance your browsing experience and help us operate our services effectively.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, ensure security, and save your preferences. These cookies cannot be disabled.
Analytics Cookies
These cookies are used to understand how users interact with our platform. The data collected remains anonymous and helps improve service quality.
Functionality Cookies
These cookies are used to remember your language preferences, account settings, and customisations. They make your experience more personalised.
Managing Cookies
You can control or delete cookies from your browser settings. Please note that disabling essential cookies may affect some important functions of the platform.
Data Security Measures
99x04 follows the highest industry standards to protect your personal information. Our security measures include:
- SSL/TLS Encryption: All data exchanged between you and our servers is protected by the highest-grade SSL encryption.
- Encrypted Database: All stored personal and financial information is kept in encrypted databases protected against unauthorised access.
- Two-Factor Authentication: Two-factor authentication is provided to protect your account.
- Regular Security Audits: Our systems are regularly tested by security experts so that any vulnerabilities can be addressed promptly.
- Trained Staff: All our staff adhere to strict privacy policies and receive regular training on protecting user data.
- Limited Access: Access to user data is granted only to staff whose professional duties require it.
In the event of any security incident, we will notify affected users immediately and take the necessary protective measures.
Data Retention Period
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations.
- Active accounts: While your account is active, we retain the information necessary to provide our services.
- After account closure: Even after an account is closed or deactivated, certain information may be retained for a defined period to meet legal and regulatory requirements.
- Financial transaction records: Financial transaction records are retained for the prescribed period in accordance with anti-money laundering regulations and government guidelines.
- Data deletion requests: Once the defined retention period has ended, or upon your request (where there is no legal obligation to retain), we securely delete or anonymise your personal information.
Your Rights and Options
We believe you should have full control over your own data. As a 99x04 user, you have the following rights:
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of all your personal information.
Right to Rectification
If there is any inaccuracy or incompleteness in your personal information, contact us to have it corrected. We will make the necessary corrections as soon as possible.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information. Where there is no legal obligation to retain it, we will consider your request.
Right to Object to Processing
You have the right to object to the processing of your information for certain purposes, particularly in relation to marketing communications.
Right to Data Portability
You have the right to receive your data in a structured, commonly used format that can subsequently be used with another service.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily restricted.
To exercise any of the rights above, please contact our support team. We will process your request within a reasonable time.
Protection of Minors
99x04 is a 21+ platform. Our services are for users aged 21 and above only.
We do not knowingly collect or process the information of anyone under the age of 21. We verify age during the registration process, and if it becomes known that a minor is using our platform, we will immediately close their account and delete the associated information.
A request to parents: if you find that your child has opened an account on our platform, please contact us immediately. We will act promptly.
Policy Changes and Updates
99x04 reserves the right to update this Privacy Policy from time to time. Amendments may be made to this Policy as a result of service expansion, the introduction of new technology, or changes in law.
- For any significant change, we will notify you in advance by email or via a notification on the platform.
- Continued use of the platform after changes take effect will be considered as your acceptance of the updated Policy.
- If you do not agree to the updated Policy, please contact us and consider the option of closing your account.
- The current version of this Policy is always available at https://99x04.cam/privacy-policy. The date of the latest update is shown at the top of the page.
Privacy Contact
If you have any questions, concerns, or requests regarding your personal information, do not hesitate to contact us. Our dedicated privacy team handles all your requests with the utmost confidentiality.
Related Policies
See the links below for other important policies and information about our platform: