🛡️ Safe and Responsible Gaming

Responsible Gaming at 99x04 is Our Commitment

Enjoy entertainment within your limits — 99x04 gives you all the tools for a safe, mindful, and healthy gaming experience. For players aged 21 and older only.

21+ Only

Why Responsible Gaming Matters

Online gaming can be an enjoyable form of entertainment when played in moderation and with awareness. At 99x04, we believe every player's safety and mental well-being is at the heart of our service. Responsible gaming means knowing when to stop, understanding how much you can afford to spend, and not making gaming the sole refuge in your life.

Millions of people in Bangladesh enjoy online gaming for entertainment. However, in some cases it can turn into an addiction, which has a negative impact on personal and family life. 99x04 continuously works to reduce that risk — our platform has deposit limits, self-exclusion, time-out, and round-the-clock Bengali-language support.

Remember: gaming is entertainment, not a guaranteed source of income. Only bet with money you can afford to lose. Always put your family, friends, and your own well-being first.

21+
Age Limit is Mandatory This platform is for people aged 21 and older only. Age is verified at the time of registration.

Keeping minors away from gaming is our ethical responsibility. If there are underage members in your household, keep them away from account access and keep your password secure.

Our Protection Tools

Set Deposit Limits

You can set the maximum daily, weekly, or monthly deposit limit yourself. Once a limit is set, it takes effect immediately. Increasing a limit requires a wait of at least 7 days, which prevents overspending driven by impulse.

Protection Tool

Self-Exclusion

If you feel gaming is getting out of control, you can completely close your account for a set period yourself — from 30 days up to permanently. During this time, logging in will be completely impossible and no promotional messages will be sent.

Emergency Tool

Time-Out

Take a short break — from 1 day up to 6 weeks. During a time-out, your account will be inactive. Use this immediately if you feel signs of stress or excessive time spent gaming.

Break Tool

Set Betting Limits

Alongside deposit limits, you can also set the maximum amount for each bet. This limit protects you from large losses in a single session and builds healthy gaming habits over the long term.

Spend Control

Session Time Reminder

Keep session alerts on to track how long you play. When the set time passes, the platform will warn you. This prevents the habit of playing for hours while losing track of time.

Time Awareness

24/7 Bengali Support

If you encounter a gaming problem or feel stressed, contact our Bengali-language support team. Get help via 24/7 live chat and email — any time, day or night.

Round-the-Clock Support

Assess Yourself

If the answer to any of the questions below is "yes", it is time to review your gaming habits. This is not a sign of weakness — it is a brave step toward taking care of yourself.

Are you playing repeatedly to win back money you have lost ("chasing losses")?
Are you hiding the money or time you spend on gaming from family or friends?
Is your work, studies, or family responsibility being harmed because of gaming?
When you try to stop gaming, do you feel restless or irritable?
Are you using money meant for daily expenses on gaming?
When you are not gaming, do you feel mental unrest or emptiness?
⚠️ If the Answer is "Yes"

Please contact us today. Our 24/7 live chat support team will help you activate self-exclusion and take the next steps. Our email: [email protected]

✅ Signs of Healthy Gaming

Playing for entertainment, not worrying about money lost, staying within your budget, and not giving up time with family and friends — these are the signs of healthy gaming habits.

Simple Steps to Activate Limits

  • 1

    Log In to Your Account

    Log in to your 99x04 account and go to the profile menu. Find the "Responsible Gaming" or "Safety Settings" section there.

  • 2

    Choose Your Preferred Limit

    Deposit limit, betting limit, time-out, or self-exclusion — choose the right tool based on your needs.

  • 3

    Set the Amount and Duration

    Set your weekly or monthly limit and the length of your break reasonably — not too strict, but sufficiently controlled.

  • 4

    Confirm and Activate

    Once the setting is saved, it takes effect immediately. Requests to increase a limit are processed after a minimum of 7 days, but reducing a limit happens right away.

  • 5

    Get Help When Needed

    If you have trouble understanding the settings or want to activate self-exclusion, contact us directly via live chat — we will assist you immediately.

Important Reminders

Once self-exclusion is activated, the account cannot be reactivated before the set period ends — even if you request it.

In the case of permanent self-exclusion, the account is closed forever and any remaining balance is returned.

All protection tools are free and always available.

Core Principles of Responsible Gaming

The Right Mindset

Always treat gaming as entertainment. Before placing a bet, decide how much you can lose without affecting your quality of life — that is your budget. Do not spend a single taka beyond that budget, no matter how much you feel you will win on the next bet.

Balanced Lifestyle

Keep other sources of joy in your life beyond gaming — family, friends, hobbies, and exercise. Do not game when you are under stress, because decisions made under pressure are often wrong and lead to overspending.

Realistic Expectations

Casino games depend entirely on chance — there is no strategy or system that guarantees a win. Previous results do not influence future results. Accepting this truth makes gaming much more enjoyable.

Seek Help in Time

Gaming addiction is a recognized mental health issue. There is nothing to be ashamed of. The sooner you seek help, the faster you will recover. The 99x04 support team will assist you with full confidentiality.

Support and Contact

If you need help with a gaming problem or want to learn more about responsible gaming tools, contact us.

Live Chat Support

Bengali-language live chat service available 24/7. Get immediate help with any issue.

Email Support

For detailed issues, email us:
[email protected]
We will respond as quickly as possible.

Account Settings

After logging in, activate limits, self-exclusion, and time-out directly from your profile.

Frequently Asked Questions

No, activating self-exclusion keeps your account balance safe. After a break or in the case of permanent closure, any remaining funds will be returned to your registered payment method (bKash, Nagad, Rocket, etc.).

A request to increase your deposit limit takes at least 7 days to become effective. This waiting period is intentional, to protect you from decisions made in the heat of the moment. However, reducing a limit takes effect immediately.

No. As soon as self-exclusion is activated, all promotional emails, SMS, and notifications are stopped on your account. No offers or bonus information will be sent to you during the break.

No. 99x04 is only for people aged 21 and older. Age is verified at the time of account creation and accounts for minors are not approved. If there are underage members in your household, keep your login details away from them.

No, all responsible gaming tools are completely free. Deposit limits, betting limits, session reminders, time-out, and self-exclusion — all are free and available at any time from your profile settings.

The 99x04 support team will help you take the first step. We recommend reaching out to your nearest mental health center or psychiatrist. In Bangladesh, the National Institute of Mental Health (NIMH) and the mental health departments of various hospitals provide this kind of support.

Play Safe, Stay Happy

All responsible gaming tools at 99x04 are right at your fingertips. Enjoy your favorite games today — safely, within limits, and with awareness.

View Casino Slots Games Cricket Betting View FAQ Go to Homepage